There is only one boss — the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

I probably have traveled and visited more stores than anybody in America. I am just trying to get ideas, any kind of ideas that will help our company.

Exceed your customers' expectations. If you do, they'll come back over and over. Give them what they want — and a little more.

Celebrate your successes. Find some humor in your failures. Don't take yourself so seriously.

I had to pick myself up and get on with it, do it all over again, only even better this time.